Manase Travel Studio – Terms & Conditions

Terms, Booking Conditions & General Information

The following Terms & Conditions apply to all travel arrangements booked through Manase Travel Studio. Please read them carefully before confirming your booking.

By confirming your travel arrangements, you acknowledge that you have read, understood and accepted these Terms & Conditions.

Please read the following conditions carefully.

We are a travel agent and in that capacity we offer for sale to you various products and/or services on behalf of our Principals viz. airlines, other transport operators, hotels and other accommodation providers, tour operators and all other principal suppliers. These are referred to throughout as "the Principal/s"

1. Our Role as Your Travel Designer

Manase Travel Studio acts as a travel agent on behalf of airlines, cruise companies, hotels, tour operators, transport providers, travel wholesalers and other travel service providers ("Suppliers").

Our role is to arrange and coordinate travel services between you and the relevant Supplier. Your booking creates a direct contractual relationship between you and the Supplier providing the service.

While we exercise reasonable care, skill and professionalism in arranging your travel, we do not own, control or operate the services supplied by third parties. Accordingly, Manase Travel Studio cannot accept liability for any loss, damage, delay, injury, cancellation, change or disappointment resulting from the acts, omissions or failure of any Supplier.

Any claims relating to the performance of travel services must be made directly against the relevant Supplier.

2. Supplier Information

Brochures, websites, images, itineraries and promotional material supplied to you are produced by the relevant Suppliers.

Unless specifically stated otherwise, Manase Travel Studio has not independently verified all information contained within these materials and accepts no responsibility for any inaccuracies, omissions or misrepresentations made by Suppliers.

3. Travel Insurance

We strongly recommend that comprehensive travel insurance is purchased at the time your travel arrangements are confirmed.

Your policy should provide suitable cover for, including but not limited to:

  • Trip cancellation and disruption

  • Medical expenses and emergency evacuation

  • Personal liability

  • Loss, theft or damage to luggage and personal belongings

  • Supplier insolvency (where available)

  • COVID-19 or other epidemic-related disruption (if applicable)

It is your responsibility to ensure your insurance policy meets your individual travel requirements.

4. Cancellations

Cancellation fees may apply once travel arrangements have been confirmed.

Many airfares, accommodation bookings, cruises, tours and promotional fares are:

  • Non-refundable

  • Non-transferable

  • Subject to Supplier cancellation penalties

In addition to Supplier charges, Manase Travel Studio may charge administration fees for processing cancellations.

Please contact us before cancelling any booking so we can advise applicable costs.

5. Changes to Bookings

Changes requested after confirmation may incur amendment fees charged by Suppliers and/or Manase Travel Studio.

Some bookings cannot be changed once confirmed and may require cancellation and rebooking at additional cost.

Any increase in fares, taxes or Supplier charges resulting from amendments will be payable by the traveller.

6. Pricing

All prices are subject to availability until confirmed and paid.

Prices may change without notice due to:

  • Airfare increases

  • Currency fluctuations

  • Government taxes

  • Fuel surcharges

  • Supplier pricing changes

  • Airport or security charges

If a price changes before your booking is ticketed or confirmed, we will advise you before proceeding.

7. Payments

Payment is required by the due date advised by Manase Travel Studio.

Failure to make payment by the specified date may result in cancellation of your booking by the Supplier.

Payment methods accepted may include:

  • Bank transfer

  • EFTPOS

  • Visa

  • Mastercard

  • Other approved payment methods

Some Suppliers may restrict payment by credit card or apply merchant fees. Any applicable surcharge will be advised prior to payment.

8. Refunds

Refunds are subject to the terms and conditions of the relevant Supplier.

Where a refund is approved, Manase Travel Studio cannot process payment until funds have been received from the Supplier.

Administration fees, Supplier cancellation fees and non-refundable deposits may be deducted from any refund payable.

Some bookings may not be eligible for any refund.

9. Passports

It is your responsibility to ensure:

  • Your passport is valid before travel.

  • Your passport remains valid for the required period after your return.

Many countries require passports to remain valid for at least six months beyond the date of departure from that country.

Failure to comply with passport requirements may result in denied boarding or refused entry.

10. Visas

Obtaining the appropriate visas and travel authorisations is solely the responsibility of the traveller.

Visa requirements vary depending on:

  • Nationality

  • Passport held

  • Destination

  • Transit countries

  • Length of stay

Some countries may refuse entry based on criminal convictions, immigration history or medical conditions.

Manase Travel Studio accepts no responsibility for travellers who are denied entry due to incorrect or incomplete documentation.

11. New Zealand Re-entry Requirements

Travellers holding foreign passports should ensure they hold the appropriate authority to re-enter New Zealand.

New Zealand citizens travelling on foreign passports should confirm any citizenship or re-entry requirements before departure.

It is your responsibility to obtain all necessary documentation.

12. Health & Vaccinations

Some destinations require proof of vaccination or compliance with specific health regulations.

Travellers should consult:

  • Their medical practitioner

  • Travel health clinics

  • Official Government travel advisories

  • Relevant embassies or consulates

before departure.

Manase Travel Studio is not responsible for changes to health requirements after booking.

13. Travel Documentation

Upon receiving your travel documents, itinerary, tickets and confirmations, you must carefully check that:

  • Traveller names exactly match passports

  • Dates are correct

  • Destinations are correct

  • Flights are correct

  • Accommodation details are correct

  • Special requests have been included (where confirmed)

Any discrepancies should be reported immediately.

Failure to advise us promptly may result in additional costs.

14. Responsibility of the Traveller

It is your responsibility to ensure you comply with all travel requirements, including:

  • Passport validity

  • Visa requirements

  • Health requirements

  • Customs regulations

  • Immigration requirements

  • Airline check-in times

  • Baggage allowances

  • Transit requirements

Failure to comply with these obligations may result in denied boarding, refusal of entry or additional expenses, for which Manase Travel Studio cannot be held liable.

15. Force Majeure

Manase Travel Studio is not liable for delays, cancellations, losses or changes resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Government restrictions

  • Pandemics or epidemics

  • Airline operational issues

  • Industrial action

  • Civil unrest

  • Acts of terrorism

  • War

Additional costs arising from such events remain the responsibility of the traveller unless covered by travel insurance.

16. Privacy

Manase Travel Studio collects personal information necessary to arrange your travel.

By making a booking, you authorise us to share your information with relevant Suppliers, government authorities and service providers where required to complete your travel arrangements.

Your information is handled in accordance with the New Zealand Privacy Act.

17. Acceptance of Terms

By confirming your booking and making payment, you acknowledge that you have read, understood and accepted these Terms & Conditions together with the terms and conditions of the relevant travel Suppliers.

Manase Travel Studio

Auckland Office
Christchurch Office

Email: info@manasetravel.co.nz
Website: www.manasetravel.co.nz

Picture Your Perfect Getaway.